FAQ

When will I receive my order?

Estimated shipping times:

  • North America: 1-3 business days
  • Europe: 3-5 business days
  • Australia, New Zealand and Oceania: 3-5 business days
  • Asia Pacific: 3-5 business days

We’ll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Sleeping Pond Studio, LLC ships worldwide using USPS.


Can I return my order?

Please contact us if you have any problems or questions with your order. We gladly accepts returns and cancellations, because sometimes things go wrong.

Just contact us within: 14 days of delivery
Ship items back to us within: 21 days of delivery
Request a cancellation within: 24 hours of purchase

If more than 14 days have gone by since you received your item(s) and you haven’t contacted us, unfortunately, we can’t offer you a full refund or exchange.

We don’t accept exchanges for the following items unless they arrive damaged or defective:

  • Custom or personalized orders
  • Gift cards
  • Downloads
  • Clearance Items

What do you do with my info?

Please read our privacy policy for details.